CX AI
Agent
Answer routine support questions instantly. Route the rest with full context.
Your support team is handling the same questions every day. Customers wait hours for answers that could have come instantly, while your best people spend their day on repeat questions instead of the cases that need human judgment. CX AI Agent gives you an always-on AI assistant that answers routine questions instantly, sends complex cases to the right person with the full story attached, and improves as it learns from your ticket history.
An AI support agent that knows your product documentation, FAQs, policies, troubleshooting guides and support history, delivered as a chat widget on your website, help center or internal portal.
Routine questions — password resets, billing questions, product how-tos, policy questions — answered without your team stepping in. Anything it can’t resolve goes to the right queue with the full conversation attached.
Up to 300 support documents (PDF, Word, help-center articles) loaded and organized for accurate answers. When a document changes, the knowledge base updates automatically.
Suggested replies for your team during live conversations, with the relevant help articles, past solutions and policy excerpts shown as they type. Faster answers, without replacing your people.
Support requests by text or phone are sorted the same way as web tickets. Urgent issues go straight to the right queue, with the full context attached.
Incoming tickets are sorted by topic, urgency and category, and routed to match how your team is organized. A weekly report shows how many questions were answered automatically, customer satisfaction signals, hand-off rates and trending issues.
Tested on 40 real scenarios before go-live, then bug fixes, tuning and minor adjustments at no charge for 3 months after launch, up to 10 hours a month.
- →Routine tickets answered automatically — a customer asks for help and gets an answer from your knowledge base right away, with a target share of tickets agreed during discovery
- →Billing and account questions — common billing questions answered without your team stepping in, freeing them for harder issues
- →Product troubleshooting — step-by-step resolution guides surfaced in real time from your documentation library, so fewer issues get passed to your technical team
- →AI help during live chat — as your team member types, AI shows the three most relevant help articles and a suggested reply
- →Text support — a customer texts your support number, AI works out the issue and either answers it or routes it to the right queue with the full context
- →Hand-off with context — when a conversation needs a person, the full conversation, the customer’s mood, the issue type and their history go with it, so your team member starts fully informed
Companies with 10 to 500 employees and a customer support team on a standard helpdesk (Zendesk, Intercom, Freshdesk or HubSpot Service Hub) that’s dealing with too many routine tickets, slow response times or a stretched team. Ideal for SaaS companies, professional services firms and managed service providers where support quality directly affects retention.
- —More than one helpdesk platform integration (additional integrations at $3,500 each via change order)
- —Multilingual agent capabilities — English only; additional languages available via change order at $4,500 per language
- —Outbound messaging campaigns — this package handles inbound support, not outbound notifications
Not ready to commit to the full package? CX Agent Starter ($12,500) answers your most common questions from up to 100 support documents, connected to your helpdesk, in 3 weeks.
Need it shaped
around your business?
Any engagement can also be built to your own scope, starting at $10,000. We begin with discovery, then agree the output and the price in writing before any work starts. It's never an open-ended hourly bill. The terms match the packaged build: fixed price, a person approves every change and you own everything we build.
Scope a custom CX AI Agent engagement →Automate the routine.
Free your team for the rest.
Book a 30-minute scoping call. We review your ticket volume, confirm the helpdesk integration and lock in the fixed price before any commitment.